We are committed to providing high-quality services and consultation to our clients. However, we understand that there may be circumstances where you may need to request a refund or cancel a service. This policy outlines the terms and conditions for refunds and cancellations.
2. Definitions
Service: Any service or consultation provided by our website.
Client: Any individual or entity purchasing our services.
3. Refund Policy
3.1 Eligibility for Refunds
Refunds are only available for services that have not been fully delivered or completed.
Requests for refunds must be made within 7 days from the date of purchase.
Refunds will not be granted for completed or in progress services or consultations.
3.2 Process for Requesting a Refund
To request a refund, please contact our customer support team at info@aus-visas.com with your order details and the reason for the refund request.
We will review your request and notify you of the approval or rejection of your refund within 7 business days.
3.3 Approved Refunds
Approved refunds will be processed within 7 business days.
Refunds will be issued to the original method of payment used at the time of purchase.
4. Cancellation Policy
4.1 Service Cancellation by Client
Clients may cancel a service at any time prior to the delivery or commencement of the service.
To cancel a service, please contact our customer support team at info@aus-visas.com with your order details.
4.2 Service Cancellation by Us
We reserve the right to cancel any service or consultation at our discretion. In such cases, a full refund will be provided.
4.3 Non-Refundable Services
Certain services may be non-refundable. This will be clearly stated at the time of purchase.
5. Rescheduling Policy
Clients may request to reschedule a service or consultation. Rescheduling requests must be made at least 7 days in advance.
Rescheduling requests are subject to availability and our discretion.
6. Exceptions
Refunds and cancellations are not applicable to services rendered under special offers or discounts.
No refunds will be provided for missed appointments without prior notice.
7. Changes to This Policy
We reserve the right to update or modify this Refund and Cancellation Policy at any time without prior notice.
Changes to this policy will be posted on our website. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Refund and Cancellation Policy, please contact us at
